Live intake and triage
Confirm the customer, loss, urgency, property location, access details, and the next best response.
Live now · coverage and availability apply
Live Dispatch & Field Response
Move quickly while the
customer is ready to act.
Live referral intake and experienced field response for approved Referral Exchange members.
Send Referral Exchange a live referral and dispatch will confirm the intake, coordinate the customer, and route either your team or an eligible field dispatcher. We target field arrival within 90 minutes, with a two-hour escalation threshold when local conditions or availability cause delays.
Designed for the handoff
What dispatch
can do today.
Send Referral Exchange a live referral and dispatch will confirm the intake, coordinate the customer, and route either your team or an eligible field dispatcher. We target field arrival within 90 minutes, with a two-hour escalation threshold when local conditions or availability cause delays.
Rapid response coordination
Route the referral to the member’s team or an eligible field dispatcher based on coverage, qualifications, and availability.
Experienced field estimators
Use restoration scoping and estimating experience to document the loss, prepare an initial estimate, and organize the next step.
Authorization and start-payment support
Work to obtain a signed work authorization and a member-approved $500 stabilization or project-start payment when the customer agrees.
Stabilization-ready response
When appropriate, available, qualified, and authorized, field dispatchers may carry dehumidifiers and air scrubbers to begin stabilization while the member mobilizes.
Connected member handoff
Keep intake, appointments, scope notes, documents, authorization, and payment status attached to the referral record.
The live referral workflow
From urgent referral to
field response.
Response times are operating targets, not guarantees, and depend on referral eligibility, service area, operating hours, traffic, weather, field capacity, and customer access. Any work authorization, equipment placement, or $500 stabilization/project-start payment requires customer approval and the applicable member agreement and payment terms, including how the payment is applied or refunded.
Receive and qualify the referral
Dispatch confirms customer information, loss details, urgency, location, access, and the requested service.
Coordinate the fastest eligible response
Dispatch routes the opportunity to the member’s team or schedules an available field dispatcher.
Document the field visit
The responder records the scope, photos, notes, preliminary estimate, and recommended next actions.
Work toward an authorized start
When appropriate, the field dispatcher presents the work authorization and member-approved $500 stabilization or project-start payment.
Hand off one connected record
The restoration member receives the intake, scope, communications, documents, appointment history, and payment status without restarting the process.
Call center expansion · Coming soon
Your marketing calls, handled with your team’s context.
As the network grows, live dispatch will expand into a member-specific call center that can answer each participating company’s marketing and lead calls, book the next step, and deliver the opportunity by email or warm transfer.
- Services, coverage, scheduling, and escalation preferences
- Marketing sources, intake requirements, and approved scripts
- Email-summary, live-transfer, and follow-up rules
- Lead-credit-candidate documentation under each originating platform’s rules
Dispatchers will be trained on each member’s documented services, marketing sources, intake standards, and routing preferences. Lead-credit eligibility and final decisions remain with the originating marketing platform; a reversal or credit cannot be guaranteed.
Live referral support
Need someone
moving now?
Live referral intake and field-response coordination are available for approved pilot members. Contact dispatch to confirm coverage and responder availability.